![[info]](http://l-stat.livejournal.com/img/userinfo.gif?v=92.2){kind=small}
To: Cardmember Service, Chase
Re: xxxxxxxxxxxxx
Fax: 888-643-9624
Date: 22 July 05
Dear Cardmember Service:
Today is Friday, July 22. I'm looking at a letter from you, dated May 30, 2005 regarding the credit fraud that took place using my identity. As a professional writer, I must admit to some confusion regarding the following sentence, quoted verbatim from your letter:
"We have begun looking into this matter and will write to you shortly to respond to your questions."
Seven weeks have passed since you wrote that letter – which came three weeks after my initial communication to you. I believe my difficulty is with your use of the word "shortly."
Now, three months after my initial inquiry to you, I would still like your "prompt assistance" (as I wrote in May). I would still like a copy of the charges to this account in order to give them to local law enforcement. I would like the fraudulent charge removed from my credit report not merely "promptly" but as soon as possible.
I would like to hear from you regarding your actions on this account as soon as possible. I would like to receive a copy of all the charges made to this account as soon as possible.
Looking forward to hearing from you,
July 22 2005, 14:04:15 UTC 6 years ago
Otherwise, I would send it! Along with a copy to my local Better Business Association, and possibly the police.
July 22 2005, 14:39:47 UTC 6 years ago
My better half says you can never be too snide with a credit card company.
This should be fun -- I'm generally so non-confrontational....
July 22 2005, 14:56:04 UTC 6 years ago
July 22 2005, 15:01:56 UTC 6 years ago
This all came to a head last night, because I had to buy a car -- the '93 crapped out for the last time with a problem I couldn't fix with duct tape. Unpleasant to find the thing still haunting my credit report.
July 22 2005, 14:07:38 UTC 6 years ago
July 22 2005, 14:32:12 UTC 6 years ago
Yes.
I think you should send it, with the alteration suggested by orkillme... I also think you should spend some time on the phone, chew your way up the customer service ladder until you talk to someone who is willing and authorized to do things for you.July 22 2005, 14:43:04 UTC 6 years ago
Re: Yes.
Or 'someone who gets paid enough for me to shout at them' - this is the term i usually use when following up lax customer support...Anonymous
July 22 2005, 14:52:36 UTC 6 years ago
Re: Yes.
Phone is fairly useless -- they just say, "Well, they only deal with faxes." Even their letterhead only has a fax number.And, well, I'm pretty hopeless with this sort of thing over the phone. I'm easily flustered and use the wrong words -- no backspace key. At best, it would lead to a tangled mass of confusion. This can work to my advantage in some situations, but I don't think this is one of them. Plus, you know, paper trail. Useful.
If nothing happens by next week, though, I'm going to have to start writing out little scripts for myself or something, and doing some articulation exercises to prepare for phone work.
July 22 2005, 14:53:08 UTC 6 years ago
Re: Yes.
Excellent suggestion. I have had fantastic luck with stubborn companies by researching the name and number of the Marketing and/or Customer Service VP. Voicemail left for the senior executives can *really* get the minions hopping!July 22 2005, 14:55:20 UTC 6 years ago
Re: Yes.
That was me replying there.I should also state for the record that this letter is for charges on a card I don't even own, so dealing with customer service really confuses me on a conceptual level. "So, you're having trouble with your account?" No! NO, it's NOT MY ACCOUNT! Gak.
July 22 2005, 14:57:03 UTC 6 years ago
Re: Yes.
Hmm -- I wonder if I can find senior execs contacts the back way, rather than working up the phone chain.July 22 2005, 15:10:37 UTC 6 years ago
Re: Yes.
That's what I'd suggest. If they're publically-held, then the names of the senior executive should be available via the usual stock routes, or possibly via a google search for articles about the company (which will usually contain quotes that will tell you a person's name and position).Alternately, you could abuse your journalistic status and try calling their press agent to get some information :D
July 22 2005, 15:15:54 UTC 6 years ago
Re: Yes.
You're wicked.So ironic -- a "journalist" who hates talking to people on the phone. Strangers, that is.
Stock routes -- I bet Chase puts annual reports online. If you've got any other advice, I'm always eager to learn. (I'm not sure my Lexis access includes financial stuff -- it's all news & biographies)
Anonymous
August 17 2008, 03:08:15 UTC 3 years ago
Hello
I'm new here, just wanted to say hello and introduce myself.